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ICMI Contact Center Expo 2021 Save event

  • DATES

    Sep 07 - 10, 2021

  • HOSTED BY

    Informa Plc
  • FORMAT

    In-Person

  • LOCATION

    Dallas, TX, United States

  • Visit Website

Description

Be there as more than 1,000 contact center industry professionals move forward together—as an industry collective—to tackle the challenges and opportunities for 2021 and beyond that will enable positive growth and change in our industry and beyond. Recharge, refocus and reinvent yourself and your organization at ICMI’s Contact Center Expo. From interactive discussion groups facilitated by dynamic industry insiders to content that supports the trending topics of the day (managing/hiring/engaging work from home staff, integrating automation/AI/chatbots, driving more performance from your operations, people and systems, and improving the cust...

Speakers (53)

Name Title Company

Amy Smith

Senior Director, Client Success

Challenger

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Milan Batinich

Talent Optimization Expert

A.W. Companies

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Mark Brody

CEO/President

Brohawk Solutions

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Lea Brovedani

President

Lea Brovedani

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Nate Brown

Enterprise Architect

Propel

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David Burgoyne

Senior SCO West Manager

Amica Mutual Insurance

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Cary Cusumano

Customer Experience Designer

Verizon

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Brad Cleveland

Senior Advisor

ICMI

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Jenny Dempsey

Customer Experience Manager

FruitStand

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Glynis Devine

Currency-Driven Performance Expert

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